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Modul 1 : Introduction to Coaching Skills
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Modul 2 : Discussing Essentials of Coaching of Customer Service Skills
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Modul 3 : Developing Conducive Coaching Environment
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Modul 4 : Goal Setting and Assessing Performance
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Modul 5 : Dealing with Dynamic and Difficult Customer Situations
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Modul 6 : Barriers to Developing a Trusting Relationship
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Modul 7 : Coaching With Data
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Modul 8 : Working on Communication Skills
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Modul 9 : Essential Coaching Analytical Skills
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Modul 10 : Identifying Challenges to Delivering Satisfying Service
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Modul 11 : Developing Customer – Centric Culture in a Team
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Modul 12 : Essential Coaching Analytical Skills
